Consulting

WorkGroup Consultants consistently produce results that exceed the most optimistic expectations of our clients.

While all our work is customized to a client’s concerns and competitive situation, each WorkGroup engagement involves one or more of the following typical value-generating projects.
• Improving performance
• Increasing customer satisfaction and customer service mobilization
• Building the capacity for rapid innovation
• Designing software tools and systems for collaboration and coordination

The WorkGroup method enables our clients to get beyond bundled software and three letter acronyms like CRM, BPM, SCM to the core understanding that commerce still comes down to people making contact with each other, listening to concerns, offering products and services, promising to perform, and delivering.

While conventional wisdom teaches that information flow stimulates action, WorkGroup has demonstrated that action comes from people speaking and listening to each other. People make enterprises.

The most important factor in business today is how you make, manage and fulfill commitments. We call that coordination. And when it comes to analyzing and reinventing the coordination processes in business, we have the expertise and knowledge to make a difference.

When the right commitments are made with customers-offers, requests and promises- then action begins.

How these commitments are managed to ensure a satisfactory result defines the success of a business process, the business relationship and ultimately the business.

Commitment and coordination

As a company’s strategic processes go unexamined year after year, it is all too common for yesterday’s “best practices” to become today’s bottlenecks.
Focusing on tasks, the movement of materials, and the flow of information, traditional process re-engineering methodologies miss a critical dimension of business process: the dimension of human coordination.

Coordination is the foundation for all the other elements of a business process. By providing a framework that orients people’s work explicitly to the coordination that underlies a particular process, we are able to help clients systematically reduce waste, decrease cycle time, and increase customer satisfaction.

A major component of our work on coordination is cultivate clients’ competence to analyze and redesign their processes from the perspective of the commitments they are making to each other and to their customers.
A WorkGroup-style business process enables people to observe the commitments that comprise the organization and to improve the way they communicate and coordinate action with each other on an ongoing basis.

Contact us today to discuss your issues and opportunities.