C5: A Ground-Breaking System for Promise Management
Keep your promises; build you brand; grow your business. The most important factor in business today is how you make, manage and fulfil commitments. We call that co-ordination. When it comes to analysing and reinventing the co-ordination process in business, we have the expertise and knowledge to make a difference. We are an innovative business services company that creates closed-loop systems of co-ordination, ensuring commitments are managed and things don’t ‘fall between the cracks.’
By coupling our expertise in systems modelling and process change, with our C5 rapid development software framework, we develop business process systems that enable supply chain partners to co-ordinate their collaborations; be that order processing, event co-ordination, or the development of new products and services.
Supply Chain Visibility
Traditional ERP or CRM systems focus on tasks, movement of materials and information flow. They neglect one critical factor – human co-ordination. We pay particular attention to interaction flow. The C5 system enables process participants to log in and view all interactions related to an order or project, such as lead times, correspondence and status.
Eliminate Unproductive Activity
Lack of supply chain visibility often leads to unproductive, redundant activity. Activities like endless phone calls and emails between supply chain partners to check the status of an order or project. This waste of time and resources adds to the cost of doing business and its frustrating for everyone involved. By applying the C5 method, we can save you valuable time and money, help build your brand for reliability and give you a competitive advantage to grow your business.
Time is a Competitive Advantage
A key feature of our C5 system is its ability to track time critical events. The time taken for each transaction and process change is linked with KPIs and SLAs, enabling our clients to get a clear picture of how they and their suppliers are performing. Knowledge is power. Access to (receiving) real-time KPI and SLA reporting enables our clients to observe patterns in performance; providing a means for continual improvements, and timely management.
Summary of Benefits
- A closed-loop system ensuring things don’t ‘fall between the cracks.’
- Extended functionality of existing systems like ERP and CRM.
- End-to-end visibility of the business process.
- Seamless co-ordination with business partners.
- Real-time SLA and KPI reporting.
- Structured and ad hoc workflow tools.
- An adaptive evolutionary system for process improvement.
- A method to simplify complex service event co-ordination.
- Agile rapid deployment.
Contact us now to speak with a consultant.
Free Book
The Ground-Breaking Manual for Using Promises Management to Keep Customers, Build Your Brand, and Grow Your Business Meet with us to discuss reliability in your business and receive your free copy of Reliability Rules to learn what it takes to create satisfied, loyal customers who believe what you promise and, if you make a mistake, will give you the benefit of the doubt. Contact us to arrange a meeting today.